Terms and Conditions

Terms of use

By using our website, you agree to the Terms of Use. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

Shipping

Please allow 1-3 business days for the order to be processed with a shipping label printed, prepared and packed, ready for shipment.

You will receive tracking information once it becomes available. Please allow a few days for the tracking number to become active, so you can accurately track your package.

Domestic (within the USA)

  • Standard Shipping - Delivered in 7 business days
  • Priority Shipping - Delivered in 3 business days
  • Express Shipping - Delivered in 1-2 business days

International (outside of the USA)

  • Standard Shipping - Delivered in 10-21 business days

If you refuse to accept the incurred fees and the package is determined unclaimed, denied or refused, eWKUKs… will not provide any form of refund nor will we reship the order.

**We are required by State and Federal laws to charge sales tax and shipping charges on products shipped within the State of California.

eWKUKs… is NOT responsible for misdelivered packages. If you have made errors in the shipping address on your order, please contact us within 24 hours of placing the order so we can make the changes for you. Failure to contact us may result in the loss of your package or may be sent back to our facility, in which you will be required to pay for the reshipping fees via money request sent to you through e-mail.

Please read more about the policies as well as track your package via USPS on their website: www.usps.com

*If you have not received a tracking number, but received confirmation that you order is going to be shipped, please contact CustomerSupport@ewkuks.com immediately so we can send you your tracking number.

Return Policy

At this time returns are not available through our online store.  All sales are final unless exchanged after meeting exchange requirements.  See exchange policy.

All sale items are final.

Exchanges

You may request an exchange within 7 days of your purchase, but there are no refunds (i.e. If your order was delivered on the 1st, you have until the 8th to contact us about making an exchange).  Customers are responsible to pay shipping fees when making an exchange. To be eligible for exchange, your item(s) must be unused and in the same condition/packaging that you received it (unworn, has not been washed or altered in any way, and includes original hangtags).

To complete your exchange, we require a receipt or proof of purchase and an explanation of the item(s) you are exchanging for.  Send us an email at CustomerSupport@ewkuks.com for a Return Address and Mailing Instructions.

Once your exchange is received and inspected, we will send you an email notification that we have received your item, and if it has been approved for exchanging or not.

If you are approved, then your exchange will be processed within 7 business days. 

Due to different variables in computer monitors and screens, colors may look slightly different than it is appearing on your screen.  We work hard to get the images to match the true color(s) of the merchandise, but with the different variables with other computer screens/monitors, we are unable to accept exchanges due to the color of the merchandise once received. 

Failure to pay the shipping fees will result in the cancellation of your exchange.

Prior to exchanging the item(s):

Please contact us via telephone or e-mail to inform us of your return:
Email: CustomerSupport@ewkuks.com

We recommend you contact us prior to ordering, to inquire about a particular item being eligible for exchanges.

For exchanging your product, please e-mail CustomerSupport@ewkuks.com for instructions and return address.

 You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.

Depending on where you live, times may vary for your exchanged item(s) to reach you.